Administrator L2

Wipro•Minneapolis, MN

About The Position

The Administrator L2 assists with triaging and documenting priority incidents, supporting resolution of software, hardware, and network service requests, and ensuring service-level agreement (SLA) adherence. The role follows established procedures and escalates delays or potential SLA breaches to higher levels. It also assists with creating change requests based on incident ticket types and their resolutions. Wipro is a technology services and consulting company focused on digital transformation. The posting states that the expected compensation ranges from $35,500 to $76,000, with final compensation dependent on factors including location, minimum wage obligations, skills, and relevant experience. The position is eligible for Wipro's standard benefits, including medical and dental benefit options, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options. Employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Requirements

Experience: 1–3 years.
Mandatory skill: MS System Center Configuration Manager.

Responsibilities

Perform initial triage and assist in responding to priority incident tickets (P3), including documentation and adherence to defined SLAs and escalation procedures.
Track and assist in resolving software, hardware, and network service requests, ensuring they are accurately logged, processed, and completed within defined timelines and procedures.
Track and monitor SLA timelines throughout the lifecycle of priority incident tickets (P3), escalating delays or potential SLA breaches to higher levels.
Assist in creating change requests based on the types of incident tickets raised and resolved.