Desktop Administrator L2

Wipro•Cerritos, CA

6d•Onsite

About The Position

Wipro is hiring a Desktop Administrator L2 for field service and desktop support. The role provides customer service for equipment and systems by troubleshooting and resolving issues, coordinating in-warranty returns with vendors, installing software, and documenting resolutions in the ServiceNow ticketing system. The technician repairs laptops, desktops, and workstations; maintains, analyzes, troubleshoots, and repairs hardware and peripherals; and performs OS imaging with SCCM and workstation setup. The position also includes software and hardware installation and configuration, adherence to customer infrastructure security requirements, depot asset inventory and database updates, asset salvage, new-hire setups, and walk-in desk coverage as needed. This is an onsite role with no work-from-home availability and may require weekend or holiday support.

Requirements

1–3 years of experience.
Desktop support experience.
Ability to repair laptops, desktops, and workstations.
Flexibility to provide weekend or holiday support.
Onsite availability during business hours; work from home is not available.

Responsibilities

Troubleshoot and resolve customer issues involving equipment and systems.
Interface with vendors for in-warranty returns.
Install software and record issue resolutions in the ServiceNow ticketing system.
Repair laptops, desktops, and workstations.
Maintain, analyze, troubleshoot, and repair hardware and computer peripherals.
Perform OS imaging using SCCM and set up workstations.
Install and configure software and hardware.
Adhere to infrastructure security requirements specified by the customer.
Manage asset inventory at the office depot location, update the asset database, and salvage assets.
Set up equipment for new hires.
Cover the user walk-in desk when required.