Administrator III Sales Support

TransUnion • San Juan, PR

6d • Hybrid

About The Position

TransUnion's Sales team is responsible for driving business growth by effectively managing customers, business opportunities, and strategic relationships. This function works closely with Finance, Operations, and other key areas to ensure efficient execution of business processes and a high-level experience for internal and external customers. The team directly contributes to TransUnion's mission of delivering reliable information, data analytics, and solutions that enable organizations to make decisions with confidence. The specific reporting line requires validation.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related business field; equivalent experience may also be considered.
• Minimum of 5 years of professional experience in functions related to commercial support, operations, customer service, account management, or related areas.
• Advanced proficiency in English and Spanish, both verbal and written, to communicate effectively with internal and external teams and stakeholders.
• Knowledge of business processes, data management, cross-functional coordination, and operational follow-up to support business results.
• Strong organizational, attention to detail, analytical, problem-solving, interpersonal communication, and priority management skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Hands-on experience using Salesforce (Customer Relationship Management, CRM) or similar customer relationship management tools.
• Functional knowledge of Ariba or comparable platforms for procurement, vendor management, or related process administration.
• Ability to analyze data, prepare reports, organize information, and support data-driven business decisions.
• Ability to work with multiple enterprise systems, collaboration tools, and information management platforms.

Nice To Haves

• Previous experience in Sales Support, Sales Operations, Account Support, or Customer Support roles.
• Experience supporting key accounts, corporate clients, or enterprise clients.
• Knowledge of sales processes, pricing, contracts, billing, or related operational workflows.
• Advanced proficiency in Excel, including pivot tables, formulas, and data analysis.
• Experience working in corporate, global, or matrixed organizations.
• Customer-centric mindset.
• Strong follow-through, execution, and commitment fulfillment capabilities.
• Ability to handle confidential and sensitive information.
• Process-oriented approach and focus on continuous improvement.
• Excellent time management and activity prioritization.
• Clear, professional, and effective communication.
• Ability to work independently and collaboratively.

Responsibilities

• Provide administrative, operational, and analytical support to the Sales team to ensure efficient execution of business processes.
• Collaborate with cross-functional teams, including Sales, Finance, Operations, and other business areas, to support the execution of business initiatives.
• Maintain accurate and up-to-date information in Salesforce or other CRM tools to support effective management of customers, opportunities, and business activities.
• Support processes related to accounts, quotes, contracts, pricing, billing, and commercial follow-up, as applicable.
• Prepare, analyze, and distribute business reports that facilitate data-driven decision-making.
• Respond to internal and external customer requests, ensuring high levels of service, accuracy, and adherence to deadlines.
• Identify opportunities for continuous improvement in commercial support processes and contribute to the implementation of more efficient practices.
• Manage multiple tasks, priorities, and deadlines in a dynamic and fast-paced environment.
• Handle confidential and sensitive information with integrity, discretion, and professionalism.
• Contribute to business success through consistent, accurate, and customer-oriented execution.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D insurance.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability insurance.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well-being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level