ADMINISTRATOR I

Formosa Plastics • Baton Rouge, LA

3d

About The Position

Formosa Plastics Corporation, U.S.A. is seeking an entry-level Help Desk / Junior Systems Administrator to provide technical support to employees and assist with day-to-day IT operations. The role is suited to someone who enjoys troubleshooting and helping others while developing hands-on experience with computers, networks, and business systems.

The position supports Windows, Microsoft 365, and common business applications. It also involves configuring and maintaining employee devices, assisting with account and access needs, monitoring system health and backups under supervision, documenting support work, and escalating complex issues to senior IT staff.

Requirements

• High school diploma or equivalent.
• Foundational knowledge of computer hardware, Windows, and basic networking concepts.
• Strong communication, customer service, and problem-solving skills.
• Ability to follow procedures, document work, and manage competing priorities.
• Willingness to learn new technologies and ask for help when needed.
• No prior professional IT experience is required.

Nice To Haves

• Coursework, an associate degree, or technical training in IT or a related field.
• Internship, volunteer, school lab, or personal project experience with technical support.
• Familiarity with Microsoft 365, Active Directory, remote support tools, or ticketing systems.
• CompTIA A+, Network+, or similar certification, completed or in progress.
• Relevant education, certifications, and hands-on projects.

Responsibilities

• Respond to support requests through the ticketing system, phone, email, and in person.
• Troubleshoot hardware, software, printer, connectivity, and account access issues.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Assist with employee onboarding and offboarding, including equipment setup and account changes.
• Support Windows, Microsoft 365, and common business applications.
• Assist with user accounts, permissions, and password resets in Active Directory or Microsoft Entra ID.
• Help monitor system health, apply updates, and review backup results under supervision.
• Maintain accurate support documentation, equipment inventory, and troubleshooting guides.
• Follow security procedures and escalate complex issues to senior IT staff.

Benefits

• Excellent medical, dental, and vision insurance plans.
• Flexible spending accounts for health and dependent care.
• Short-term disability.
• Long-term disability.
• Group term life, dependent, and supplemental life insurance.
• Tuition reimbursement.
• 10 paid holidays.
• Paid time off, including vacation, sick, and personal time.
• FlexTime available.
• Competitive salary and incentive/bonus.
• 401(k) plan with company match.
• Cash Balance plan.
• Pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED