Administrator, Branch Office

Certus Pest Inc. • Chandler, AZ

10d

About The Position

The Administrator, Branch Office provides reliable, accurate, and customer-focused administrative support to help branch operations run efficiently, support revenue collection, and ensure a positive customer and employee experience. The role serves as the branch’s primary administrative and customer service support, handling customer inquiries and visitors, account setup, service agreements, scheduling, CRM data entry, payment processing, and collections support. It also maintains documentation and records, coordinates communication among customers and branch teams, and assists with general office administration and operational workflows.

Success is measured by timely responses to customer calls and administrative requests, high accuracy in customer accounts and billing transactions, reconciliation of daily payments and adjustments without unresolved discrepancies, and progress toward collection targets. The role contributes to branch efficiency, revenue protection, customer retention, and scalable standardized processes.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.
• Clear, professional communication with customers, technicians, and leadership.
• High accuracy in documentation, billing, and system data entry.
• Ability to manage competing priorities, resolve issues, and maintain workflow discipline.

Nice To Haves

• Experience using PestPac or similar field-service CRM systems.
• Prior experience in a branch-based, service, or call-center-supported environment.
• Experience supporting billing, payments, or collections activities.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry accurately and promptly.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing and scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED