Administrator, Branch Office

Certus Pest Inc. • Kent, WA

6d

About The Position

The Administrator, Branch Office provides reliable, accurate, customer-focused administrative support to help branch operations run efficiently, support revenue collection, and ensure a positive customer and employee experience. The role serves as the branch’s primary administrative and customer service contact, handling inbound calls, visitors, service inquiries, customer account setup, service agreements, scheduling, CRM updates, payments, billing adjustments, and collections support. It also maintains records and documentation, coordinates communication among customers and branch teams, and assists with general office administration, reporting, routing and scheduling, and supply management.

Success in the role is measured by timely responses to customer and administrative requests, high accuracy in account and CRM records, complete daily payment and adjustment reconciliation, and progress toward collection targets set by branch leadership. The position contributes to branch efficiency, revenue protection, customer retention, and scalable, standardized operations.

Requirements

• High school diploma or equivalent.
• At least 1 year of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Nice To Haves

• Experience using PestPac or similar field-service CRM systems.
• Prior experience in a branch-based, service, or call-center-supported environment.
• Experience supporting billing, payments, or collections activities.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry accurately and promptly.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing and scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED