Administrative Technician III

Oklahoma Human Services•Norman, OK

7d•$35,000 - $35,000•Onsite

About The Position

This position is full-time in an office setting and serves as the Navigator at reception, assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents timely and accurately. The role requires demonstrating the ability to handle difficult situations with respect and courtesy. The Administrative Technician III also serves as the EBT Clerk, makes appropriate program referrals to community resources, and provides a high level of customer service to both internal and external stakeholders, ensuring that inquiries and concerns are handled professionally and in a timely manner. Responsibilities include participating in individual and staff conferences, attending all mandatory trainings, and writing, presenting, and interpreting information in a clear, concise, and organized manner. The position requires maintaining compliance with Adult and Family Services business processes, policies, and standards, and performing various backup duties as required.

Requirements

24 months of clerical office experience; or an equivalent combination of education and experience
Must possess a valid driver's license
Must maintain required car insurance

Responsibilities

Serves as the Navigator at reception by assisting customer with inquiries; answering general questions; entering and retrieving client information in the computer; and uploading documents timely and accurately.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Services as the EBT Clerk.
Make appropriate program referrals to community resources.
Provide a high level of customer service to both internal and external stakeholders, ensuring that inquiries and concerns are handled professionally and in a timely manner.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Writes, presents, and interprets information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.