Administrative Technician III

Oklahoma Human Services•Ponca City, OK

1d•$35,000 - $35,000•Onsite

About The Position

This position is a full-time in an office setting located in Ponca City, Oklahoma. The role involves serving as the Navigator at reception, assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents timely and accurately. The position requires demonstrating the ability to handle difficult situations with respect and courtesy. The Administrative Technician III will also serve as the EBT clerk, make appropriate program referrals to community resources, and provide a high level of customer service to both internal and external stakeholders, ensuring inquiries and concerns are handled professionally and in a timely manner. Responsibilities include participating in individual and staff conferences, attending all mandatory trainings, and writing, presenting, and interpreting information clearly, concisely, and in an organized manner. The role requires maintaining compliance with Adult and Family Services business processes, policies, and standards, and performing various backup duties as required.

Requirements

Two years of clerical office experience
Must possess a valid driver's license
Must maintain required car insurance

Nice To Haves

Equivalent combination of education and experience

Responsibilities

Serves as the Navigator at reception by assisting customers with inquiries; answering general questions; entering and retrieving client information in the computer; and uploading documents timely and accurately.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Serves as the EBT clerk.
Make appropriate program referrals to community resources.
Provide a high level of customer service to both internal and external, ensuring that inquiries and concerns are handled professionally and in a timely manner.
Participate in individual and staff conferences.
Must attend all mandatory trainings associated with the position.
Writes, presents, and interprets information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.