Administrative Technician III

Oklahoma Human Services•Oklahoma City, OK

1d•$35,000 - $35,000•Onsite

About The Position

This position is full-time in an office setting and serves as the Navigator at reception, assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents in a timely and accurate manner. The role requires demonstrating the ability to handle difficult situations with respect and courtesy. The Administrative Technician III also serves as the EBT clerk, makes appropriate program referrals to community resources, and provides a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and promptly. Responsibilities include participating in individual and staff conferences, attending all mandatory training, and presenting information clearly and concisely. The position requires maintaining compliance with Adult and Family Services business processes, policies, and standards, and performing various backup duties as required.

Requirements

24 months of clerical office experience or an equivalent combination of education and experience
Must possess a valid driver's license and must maintain required car insurance.

Responsibilities

Serves as the Navigator at reception by assisting customers with inquiries, answering general questions, entering and retrieving client information in the computer, and uploading documents in a timely and accurate manner.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Serves as the EBT clerk.
Make appropriate program referrals to community resources.
Provide a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and promptly.
Participate in individual and staff conferences.
Must attend all mandatory training associated with the position.
Writes, presents, and interprets information in a clear, concise, and organized manner.
Maintain compliance with Adult and Family Services business processes, policies, and standards.
Performing various backup duties as required.