Administrative Team Lead

CBI Health • Abbotsford, BC

6d • Onsite

About The Position

Are you an inspiring administrative professional looking to play a vital front-line leadership role in an outpatient rehabilitation setting? If so, CBI Health has an exciting opportunity for you to apply your professional skills to lead a small administrative team at our Vancouver and Burnaby clinic. As an Administrative Team Lead, you will ensure operational excellence in the delivery of clinic services by consistently executing established systems, structures and processes to support superior business performance. Leading by example, you will coach and mentor administrative staff, while facilitating the efficient daily operations of the clinic and ensuring that all processes align with accepted Best Practices in British Columbia.

Requirements

• A track record of successful experience in administration
• Impeccable customer service and a client first attitude
• Strong interpersonal, teamwork and team-building abilities
• Excellent self-management, planning, scheduling and organizational skills
• A commitment to organizational and operational efficiency with an innate desire to help others
• The ability to use objectivity and follow policy

Responsibilities

• Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
• Use available resources (reports, tracking tools) to identify gaps in operational execution, while working closely with the Clinic Manager and administrative staff to action process improvements
• Contribute to a high-performance culture by leading by example, drawing/retaining top administrative talent and implementing effective on-boarding, performance management and mentoring practices
• Ensure all administrative team members clearly understand their roles and receive the technical skills training required to meet or exceed expectations
• Provide regular feedback to administrative staff, allowing them to learn and grow while maintaining CBI’s high standards for service delivery
• Support the Clinic Manager in engagement initiatives, including town halls, advisory committees and action plans based on Engagement Survey results
• Ensure resources are aligned with the organizational structure and meet business needs
• Manage information and reporting to facilitate sound decision-making regarding revenue, throughput, cash management, schedule management and the marketplace (referral trends, client engagement)
• Analyze monthly, quarterly and annual trend data with the Clinic Manager to leverage strengths, facilitate priority management, identify areas for improvement

Benefits

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed