Administrative Team Lead

Mountain West Insurance & Financial Services•Craig, CO

2d•Onsite

About The Position

Delivering Peace, Empowering your Potential, and Fortifying the Future. The role of the Admin Team Lead is to excel in fostering a cohesive and efficient administrative team environment, leveraging a robust background in administrative tasks and leadership capabilities. Aiming to provide guidance, support, and mentorship to team members, while streamlining processes, enhancing productivity, and ensuring the delivery of high-quality administrative services. Committed to fostering a positive work culture and achieving organizational goals, leading by example and contributing to the overall success of the team and organization.

Requirements

Proven experience as an administrative assistant or in a similar role.
Ability to maintain confidentiality and handle sensitive information.
Exceptional customer service and interpersonal skills.
Office Skills: Proficient in filing, keyboarding, secretarial, and general office clerical tasks.
Computer Proficiency: Efficient use of computer data and office equipment. Proficient in MS Office suite and general office software.
Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Training and Development: Capability to provide training, mentorship, and professional development opportunities to team members to enhance their skills and capabilities.
Project Management: Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
Commitment and Follow-through: Commitment to seeing work projects through to completion.
Self-Motivation: Self-motivated with meticulous attention to detail.
Team Collaboration: Ability to work collaboratively in a team environment as well as independently.
Interpersonal and Conflict Resolution Skills: Strong interpersonal skills with the ability to handle conflict resolution effectively.
Adaptability and Reasoning Skills: Demonstrate the ability to adapt to changing priorities, situations, and technologies to ensure the administrative team remains agile and responsive to business needs, while also possessing strong reasoning and problem-solving skills.
Accuracy and Attention to Detail: Pays attention to detail and maintains a high level of accuracy in tasks.
Communication Skills: Excellent written and verbal communication skills.
Integrity: Maintain honesty and integrity at all times.

Nice To Haves

Insurance Knowledge: Knowledge of insurance terminology and processes is a plus.

Responsibilities

Greet and assist clients, both in person and over the phone, ensuring a positive and professional experience.
Manage incoming calls, direct inquiries to the appropriate department, and provide accurate information as needed.
Perform essential clerical duties vital for the smooth functioning of the agency's office and business, such as delivering messages, handling limited cashier duties, and updating lists and records.
Stock supplies as necessary to support the daily operations of the office.
Maintain the appearance of the waiting area to ensure a welcoming atmosphere.
Coordinate the scheduling of conference rooms for meetings and appointments.
Actively participate in and attend various meetings, conferences, and workshops as directed or scheduled.
Electronically retrieve insurance notifications, including policies, endorsements, and all other items related to client accounts.
Develop comprehensive training procedures and manuals to ensure the proficiency and consistency of the entire administrative assistant team.
Provide mentorship and guidance to team members.
Foster a collaborative and supportive team environment.
Ensure team members meet performance objectives.
Promote growth and development within the team.
Align team goals with organizational objectives.