Administrative Support

Aston Carter•Newberg, OR

1d•$24 - $25•Onsite

About The Position

Handle a high volume of inbound phone calls, transferring and routing customers to the appropriate internal resources (roughly 1 min each). Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling. Perform basic and minor order entry tasks during periods of lower call volume. Support the Order Support team during the Microsoft AX to D365 migration and related system transitions. Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation. Maintain accuracy and attention to detail while working in multiple systems. Escalate issues appropriately to Order Support 2 or leadership when needed. Approximately 80% phone / email support, approximately 20% basic order entry and administrative support. Compiles, creates and modifies reports using database software of Microsoft Office applications. Order entry of customer orders. Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders. Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole. Maintains confidentiality of information, achieves and maintains quality and productivity standards.

Requirements

1 year of relevant experience using Microsoft
1 year of experience in customer service or administrative experience
Must have confident phone presence
Requires knowledge of and experience with office routines and general clerical procedures
Demonstrated keyboarding quality and efficiency with the ability to proofread for errors effectively
Must also possess general math skills and the ability to create electronic spreadsheets/database reports
Demonstrated ability to understand and maintain confidentiality of information and material
Must exercise good written and verbal communication skills, utilizing effective communication methods
Basic data entry skills with a high level of accuracy
Comfort working in an in‑office, team‑based environment
Ability to learn new systems and processes quickly

Nice To Haves

Experience supporting order management or customer service teams
Exposure to ERP, CRM, or order management systems
Experience working during system implementations or transitions
Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (not required)

Responsibilities

Handle a high volume of inbound phone calls, transferring and routing customers to the appropriate internal resources (roughly 1 min each)
Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling
Perform basic and minor order entry tasks during periods of lower call volume
Support the Order Support team during the Microsoft AX to D365 migration and related system transitions
Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation
Maintain accuracy and attention to detail while working in multiple systems
Escalate issues appropriately to Order Support 2 or leadership when needed
Compiles, creates and modifies reports using database software of Microsoft Office applications
Order entry of customer orders
Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders
Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole
Maintains confidentiality of information, achieves and maintains quality and productivity standards