Administrative Support

Ccmsi • Reading, MA

3d • Onsite

About The Position

The Administrative Support role provides essential administrative and clerical support, helping ensure accurate documentation, timely distribution of correspondence, and efficient day‑to‑day operations. The ideal candidate is detail‑oriented, highly organized, and able to manage multiple priorities while supporting claims professionals in a fast‑paced environment with professionalism and discretion.

Requirements

• High school diploma or equivalent required
• Ability to perform accurate data entry with strong attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems
• Strong verbal and written communication skills
• Ability to multitask, prioritize work, and meet deadlines in a structured office environment
• Self‑starter with strong organizational skills and the ability to work with minimal supervision
• Demonstrated discretion and ability to maintain confidentiality
• Reliable, predictable attendance during assigned on‑site work hours
• Ability to work collaboratively as part of a team in a rapidly changing environment

Nice To Haves

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting
• Working knowledge of medical and/or insurance‑related terminology preferred

Responsibilities

• Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards
• Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems
• Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records
• Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support
• Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff
• Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines
• Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed
• Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems
• Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion
• Maintain confidentiality and discretion when handling sensitive claim and medical information
• Organize and prioritize administrative tasks to meet daily workflow demands and service expectations
• Work collaboratively with claims team members in a fast‑paced, on‑site office environment

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED