ADMINISTRATIVE SUPPORT (Weekend Full-time)

Sprinter Services•Grand Rapids, MI

13d

About The Position

The Administrative Support position performs clerical duties for shipping and receiving operations, including managing phone calls and email, processing and filing paperwork, entering data, and maintaining customer relationships. The role supports the efficient movement of materials into and out of the warehouse, coordinates truck placement and material movement with drivers and forklift operators, and responds professionally to customer questions and issues. The position also provides general support to prevent warehouse issues and follows applicable safety, security, and food safety procedures. The schedule is Friday, Saturday, and Sunday, 5:00 a.m. to 5:30 p.m. The role involves office and warehouse tasks, occasional handling of boxed materials and lifting, and exposure to typical warehouse conditions, including fumes, airborne particles, moving forklifts, and moderate noise.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience; listed as preferred.
Ability to multitask effectively in a fast-paced environment.
Efficiency with computer systems and ability to use applicable software, including Maves, SAP, Yardview, AX, Excel, and Word.
Ability to communicate positively and professionally.
Problem-solving skills, attention to detail, and a positive attitude.
Logistics, shipping and receiving, and customer service orientation.
Successfully complete food safety training.
Ability to read and interpret written information and business or technical materials; write reports, business correspondence, and procedure manuals; and present information effectively.
Ability to perform basic arithmetic and compute rates, ratios, and percentages and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and address problems involving concrete variables in standardized situations.
Ability to meet the physical demands of the position, including regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision and the ability to adjust focus.

Responsibilities

Answer and direct phone calls; communicate with other facilities and manage email flow.
Manage the appointment schedule and inbound loads, verify delivery addresses and products, and follow up on late appointments or problems.
Coordinate trailer offloads as needed to meet deadlines and coordinate truck placement with drivers and forklift operators.
Check in and check out over-the-road and shuttle drivers and verify paperwork.
Receive and ship loads at the customer's direction; reject trailers and dispatch carriers.
Enter data, complete receipt processing, process receipts, and maintain records of over-the-road shipments.
Prepare and process bills of lading, switch lists, trailer seals, orders, spreadsheets, scrap reports, and other paperwork as needed.
Respond to customer inquiries and proactively inform customers when issues occur.
Sort and distribute inbound and outbound paperwork; photocopy, scan, file, and fax documents.
Assist forklift operators by preparing labels and re22’s and obtaining scan numbers.
Move small boxed materials delivered by an LTL carrier inside the gated area when a dock door is not required; check materials and labels against bills of lading.
Troubleshoot product issues, inventory discrepancies, computer issues, and customer-related problems.
Prepare for audits and perform general office cleaning and organization.
Follow safety and security procedures and report food safety problems to personnel authorized to take action.
Help where needed, support team morale, and perform other duties assigned by management.