About The Position
The Radiology Support Specialist assists the Department of Radiology with coordination and delivery of radiologic imaging interpretation and serves as a liaison for the department, providing service excellence in all interactions. The role supports reading-room workflow, communications, worklists, physician schedules, chart control, external studies, image exports, and daily VA operations. The position is full-time, scheduled for 36 hours per week, and works weekend nights in a normal office environment that can be fast-paced with minimal structure.
Requirements
- High school diploma or equivalent, plus one of the following: two years of additional training or related experience; one year of radiology administrative or clinical support; or current enrollment in an accredited radiology or other allied health program.
- Knowledge of office routines and functions sufficient to refer visitors and telephone calls and route correspondence by name and functional area.
- Knowledge of medical-record documentation requirements.
- Knowledge of institutional and unit policies, processes, and forms.
- Strong computer, communication, and organizational skills.
- Ability to maintain patient confidentiality.
- Skill in using computer software and online systems and operating office equipment.
- Ability to make decisions requiring interpretation and judgment.
- Ability to follow oral and written instructions and accurately interpret institutional and other policies.
- Ability to gather, evaluate, and display data in an appropriate format and maintain accurate records.
- Ability to organize and prioritize multiple tasks.
- Basic computer skills and familiarity with Microsoft Office.
- High level of analytical and decision-making skills.
Responsibilities
- Support optimal radiology reading-room workflow by working with physicians and administrative and clinical teams to anticipate and meet needs based on procedure volumes and call requests.
- Serve as the main radiology liaison and provide superior service to internal and external customers.
- Ensure verbal communications to and from the reading room are accurately, efficiently, and promptly routed.
- Answer and route phones appropriately during all hours of operation.
- Track and monitor call volumes and prepare reports as required.
- Respond to radiologist requests to provide or obtain information from referring physicians, and track and report requests for quality validation.
- Monitor reading worklists for timely interpretation, report turnaround times, and ensure studies are finalized according to departmental standards.
- Handle radiologist chart-control tasks, including EPIC in-baskets and chart deficiencies, scanning documents into EPIC, and locating patient medical-record information in EPIC.
- Compose correspondence in response to routine inquiries, frequently without instruction or review.
- Monitor exam-protocol worklists and alert radiologists to cases awaiting attention.
- Track and investigate external studies as requested and enter orders as needed to facilitate importing studies for comparison or interpretation.
- Prepare images for export as requested, in accordance with HIM policy, and function as an extension of HIM for radiology requests.
- Keep the workspace clean and office supplies available and organized, and regularly inventory the workstation environment.
- Escalate IT issues and submit tickets as needed.
- Monitor physician schedules for coverage.
- Assist with daily VA operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
