Radiology Support Specialist- Weekend Nights, Part-time

WVU Medicine

1d•Onsite

About The Position

Assists the Department of Radiology with coordination and delivery of radiologic imaging interpretation, serving as a liaison for the department and providing service excellence in all interactions. The role supports radiology reading-room workflow, communications, worklists, physician coverage, and daily operations in a fast-paced office environment. The position is part-time, scheduled for 20 hours per week, with a night shift; shifts and weekly hours may have some flexibility.

Requirements

High school diploma or equivalent and one of the following: two years of additional training or related experience; one year of radiology administrative or clinical support; or current enrollment in an accredited Radiology or other accredited allied health program.
Knowledge of office routines and functions sufficient to refer visitors and calls and route correspondence by name and functional area.
Knowledge of medical-record documentation requirements and institutional and unit policies, processes, and forms.
Strong computer, communication, and organizational skills.
Ability to maintain patient confidentiality.
Skill in using computer software and online systems and operating office equipment.
Ability to make decisions requiring interpretation and judgment.
Ability to follow oral and written instructions and accurately interpret institutional and other policies.
Ability to gather, evaluate, and display data in an appropriate format and maintain accurate records.
Ability to organize and prioritize multiple tasks.
Basic computer skills and familiarity with Microsoft Office.
Strong analytical and decision-making skills.

Responsibilities

Support optimal radiology reading-room workflow by anticipating and supporting physician, administrative, and clinical team needs based on procedure volumes and call requests.
Serve as the main liaison for Radiology and provide service to internal and external customers.
Route verbal communications to and from the reading room accurately, efficiently, and promptly.
Answer and route calls during all hours of operation.
Track and monitor call volumes and prepare reports as required.
Respond to Radiologist requests to provide or obtain information from referring physicians; track and report requests for quality validation.
Monitor reading worklists and turnaround times, report regularly, and ensure studies are finalized according to departmental standards.
Handle Radiologist chart-control tasks, including EPIC in-baskets and chart deficiencies, scanning documents into EPIC, and locating patient medical record information in EPIC.
Compose correspondence in response to routine inquiries, frequently without instruction or review.
Monitor exam protocol worklists and alert Radiologists to cases awaiting attention.
Track and investigate external studies as requested and enter orders needed to import studies for comparison or interpretation.
Prepare images for export as requested according to HIM policy and support radiology requests as an extension of HIM.
Keep the workspace clean and supplies available and organized, including regular workstation inventory.
Escalate IT issues and submit tickets as needed.
Monitor physician schedules for coverage.
Assist with daily VA operations.