Admin Support Staff

Behavioral Health Network • Holyoke, MA

7d

About The Position

Behavioral Health Network (BHN) is seeking an Administrative Support Staff member to support Mt. Tom Center for Mental Health & Recovery in Holyoke, Massachusetts. The role provides day-to-day clinical and administrative support to help ensure behavioral health programs operate efficiently and to assist individuals in accessing services. The position supports individuals receiving services, staff, and community partners through customer service, front desk operations, scheduling, intake processing, and records management.

The schedule is part-time: Mondays and Fridays from 1 p.m. to 5 p.m.; Tuesdays, Wednesdays, and Thursdays from 3 p.m. to 7 p.m.; and the second and fourth Saturday of each month from 9 a.m. to 1 p.m. Pay is $21.50 per hour.

Requirements

• High school diploma or GED.
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Ability to work in a fast-paced setting and multitask effectively.

Nice To Haves

• Six or more months of office experience.
• Experience handling confidential information and working in a customer-facing environment.

Responsibilities

• Provide excellent customer service by greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage.
• Organize and maintain files accurately and in compliance with confidentiality regulations.
• Coordinate provider schedules, including appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain clean and organized office and waiting room spaces.
• Manage mail, distribute documents, and respond to administrative inquiries.

Benefits

• Generous paid time off (PTO).
• 403(b) plan.
• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED