Administrative Support Specialist

Medical Alternatives • Novi, MI

1d

About The Position

Medical Alternatives, Inc. is seeking a dependable, organized, and adaptable Administrative Support Specialist for a varied, hands-on role supporting staff and daily operations in a care environment. The position assists with onboarding, orientation, training, and staff development; plans and coordinates recreational, social, and community activities for the individuals served; and provides administrative and operational support.

The specialist participates in a rotating Manager On-Call schedule covering days, afternoons, midnights, weekdays, weekends, and holidays. The role responds to staff questions, emergencies, staffing concerns, and operational issues, helps direct care staff determine next steps, and ensures timely follow-up and clear communication. The position is based in Novi, Michigan, with weekday availability and attendance at weekend outings or activities as needed.

Requirements

• High school diploma or GED.
• Valid Michigan driver's license with a good driving record.
• Proficiency in Microsoft Word and Excel, including document formatting, basic spreadsheets, logs, tracking, and data entry.
• Ability to navigate shared drives and manage electronic files.
• Strong organizational, time-management, problem-solving, and communication skills.
• Ability to manage competing priorities and work independently while supporting a team.
• Availability Monday through Friday.
• Availability to attend weekend outings and activities as needed.
• Willingness to participate in rotating Manager On-Call coverage across all shifts, including evenings, overnights, weekends, and holidays.

Nice To Haves

• At least two years of administrative, supervisory, or relevant activities coordination experience.
• Experience in patient care, as a CNA, or in traumatic brain injury (TBI) support.
• CPR/First Aid/AED certification.
• Certified Brain Injury Specialist (CBIS) certification.

Responsibilities

• Assist with onboarding, orientation, and training of new and existing employees.
• Support staff development and promote a professional, team-oriented work environment.
• Provide guidance and assistance to direct care staff as needed.
• Plan and coordinate weekly recreational, social, and community activities.
• Communicate activity plans and ensure activities are organized and carried out effectively.
• Attend and help coordinate weekend outings and special events as needed.
• Participate in a rotating Manager On-Call schedule covering days, afternoons, midnights, weekdays, weekends, and holidays.
• Respond to staff questions, emergencies, staffing concerns, and operational issues.
• Help direct care staff resolve issues and determine appropriate next steps.
• Ensure timely follow-up and clear communication regarding incidents and staffing needs.
• Provide additional administrative and management support as needed.

Benefits

• Paid time off.
• Health benefits.
• Supportive team environment.
• Opportunities for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED