Administrative Support Specialist, International Center (Spherion)

Santa Fe College Employees•Gainesville, FL

About The Position

This position is hired through Spherion, which employs and onboards the selected candidate and assigns them to Santa Fe College. The International Center serves international students, visitors, exchange scholars, and study-abroad opportunities. The full-time Administrative Support Specialist operates the front desk and provides clerical and administrative support to help ensure the Center’s daily operations run successfully. The position supports the Center’s departments and provides courteous, informed, accessible, and professional service.

Requirements

High school diploma or equivalent, and two years of customer service experience, or a combination of education and experience equivalent to two years.
Basic computer skills and experience with Microsoft Office, Word, and Excel.
Ability to work successfully in a multicultural environment.
Ability to adapt to change, remain flexible and supportive, and respond proactively to change in a rapidly growing environment.
Ability to communicate professionally, diplomatically, empathetically, and tactfully using the appropriate method and level.
Ability to demonstrate integrity, professionalism, civility, and a high degree of ethics in job-related actions.
Organization and time-management skills, including planning, scheduling, organizing, and following up on tasks to meet or exceed established time frames.
Ability to provide a high level of interactive service, build relationships, and address identified needs.
Proficiency in Microsoft Office and/or relevant position software programs.
Ability to work as a motivated team player and develop and maintain collaborative relationships within and outside the organization.
A criminal background check will be conducted.

Nice To Haves

Competency in multiple languages, with a strong preference for Spanish proficiency.
Higher education experience.

Responsibilities

Greet, respond to, and direct visitors, providing a professional, helpful, and welcoming atmosphere.
Accept, screen, and route telephone calls about office activities and operations; direct inquiries or provide information as appropriate.
Assist current and prospective students and visitors by answering questions and referring them to other departments or offices when needed.
Oversee the International Center’s opening and closing duties.
Receive and process departmental paperwork.
Perform general office clerk duties and errands.
Maintain supplies inventory and office equipment, including printers, copiers, and scanners.
Maintain the filing system.
Create, maintain, and enter information into databases.
Help organize and maintain office common areas.
Learn about immigration regulations and college procedures to assist students when supervisors are unavailable.
Assist with coordinating events as necessary.
Assist with coordinating student employees.
Support the different departments in the International Center.
Provide service excellence through courteous, informed, accessible, and professional engagement.
Perform other duties as assigned.