Administrative Support Specialist-Raleigh

Johnson Brothers•Raleigh, NC

3d•Onsite

About The Position

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry! We are currently looking for an energetic, organized, and efficient Administrative Support Specialist to join our team. The ideal candidate will have the ability to multi-task and take initiative on projects in a dynamic, fast-paced workplace. This role will be focused on administrative and office tasks supporting our team members and customers. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

Requirements

In office Monday – Friday, 8:00 am – 5:00 pm.
High School Diploma required.
2+ years of experience in customer service or an administrative/support position.
Effective written and verbal communication skills.
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
Detail oriented with strong organizational skills.
Fast and accurate typing skills.
Proficient with 10-key.
Ability to multi-task and meet deadlines in a fast-paced work environment.
Effective problem-solving skills when encountering new and unique challenges.
Candidate must be able to pass a criminal background check.

Nice To Haves

Associate/bachelor’s degree preferred
AS400/IBMi experience preferred

Responsibilities

Rotate reception duties with Customer Service Team: Admit and greet visitors and employees. Maintain check-in sheet. Answer incoming calls using a multi-line switchboard and transfer as determined.
Mail management: Visit post office weekly to retrieve mail. Sort and distribute incoming mail and packages. Mail outgoing packages via FedEx or USPS.
Organize, order, and maintain office supplies.
Assist in updating email distribution lists.
Create daily and ad hoc reports.
Assist the administrator on multiple digital platforms (JB Hub, SevenFifty, GlobalWorx, GoSpotCheck, DiPA).
Handle customer administration including setting up new customer accounts, updating customer information, and performing customer depletion as necessary.
Track expired, suspended, and cancelled customer state alcohol permits daily. Perform routine manual permit checks monthly.
Enter holiday delivery schedules.
Assist Credit Manager with credit requests from chain customers by researching, collecting supporting documentation, and digitizing invoices.
Scan and index important confidential files and maintain the document management system.
Perform a wide variety of administrative duties as assigned.
Fill in and assist other team members as needed.