Administrative Support Specialist
About The Position
Are you organized, detail-oriented, and passionate about supporting others in a healthcare setting? Join our team as a Full Time Administrative Support Specialist for our Caribou Outpatient Office and play a key role in creating a welcoming, efficient, and client-centered environment. The Administrative Support Specialist provides essential administrative support to clinical staff, helping ensure the smooth day-to-day operations of outpatient services. This role is highly collaborative and client-facing, requiring strong communication skills, organization, and a commitment to delivering a positive experience for all individuals served.
Requirements
- Strong organizational and multitasking skills
- Ability to work both independently and as part of a team
- Excellent communication and customer service skills
- Comfort working with confidential information
- Ability to interact professionally with clients, staff, and the public
- High School diploma or equivalent
- Basic courses in business/secretarial areas
- Good-to-excellent working knowledge of general office procedures to maintain efficient support services
Responsibilities
- Serve as the first point of contact for clients and visitors
- Complete administrative portions of client intakes and set up electronic records
- Schedule appointments and send reminders
- Collect payments and establish payment agreements
- Maintain daily deposits and money controls
- Verify insurance and track authorizations
- Collaborate with billing teams to resolve discrepancies
- Maintain and update electronic service records (ESR)
- Scan and manage documentation
- Handle record requests and maintain file organization
- Answer phones and route calls appropriately
- Order and maintain office supplies
- Coordinate with IT for equipment and troubleshooting
- Process mail and provide clerical support (copying, scanning, faxing)
- Assist with staff onboarding and training
- Provide support to satellite offices as needed
- Act as a resource on policies and procedures
Benefits
- Be part of a mission-driven organization supporting mental health and community wellness
- Work in a collaborative, supportive environment
- Make a meaningful impact in the lives of others every day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
