Administrative Support Representative

Aston Carter•Louisville, KY

7d•$18 - $21•Onsite

About The Position

The Administrative Support Representative provides front-line customer service and administrative support for toll collections operations in Louisiana. The role is the primary point of contact for the public regarding GeauxPass accounts, payments, and violations, responding to inbound calls, emails, and web correspondence. The representative resolves customer issues efficiently, maintains accurate records, and supports customer service center operations. The position is based in a cubicle-style call center with additional administrative duties performed onsite. Training and regular shifts run from 9:00 a.m. to 7:00 p.m.; training lasts approximately 57 days and attendance during training is required. The role is 100% in-office, and employees should be flexible to work Saturdays when needed. Duties involve continuous computer use, telephone-based customer interactions, and collaboration in a professional office setting. Dress expectations align with a standard professional office environment. This is a contract-to-hire position based in Louisville, Kentucky. The pay range is $18.00–$21.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave such as PTO, vacation, or sick leave. The work environment is described as small, startup, and family-oriented, with free parking and nearby areas for walking to lunch.

Requirements

13 years of previous relevant experience in customer service, call center, administrative support, or a related field, as stated in the posting.
High school diploma or equivalent education.
Excellent verbal and written communication skills for interacting with customers and internal teams.
Strong attendance history and reliability in adhering to scheduled shifts and training.
Customer service experience, including handling inbound calls and providing customer support.
Proficiency with Microsoft Office Suite, such as Word, Excel, and Outlook.
Ability to operate computers and navigate multiple systems simultaneously.
Strong organizational skills to manage multiple tasks, cases, and customer interactions efficiently.
Analytical skills to research account issues, identify discrepancies, and determine appropriate resolutions.
Ability to process credit card and e-check transactions accurately.
Ability to manage and document customer complaints, disputes, and account adjustments.
Comfort working in a call center environment focused on customer satisfaction and productivity.
Comfort handling high volumes of customer interactions while maintaining quality and professionalism.
Attendance during approximately 57 days of training is required.
Flexibility to work Saturdays when needed.

Nice To Haves

Experience in a toll collections, transportation, or similar service environment.
Bilingual skills, particularly Spanish.
Familiarity with data entry systems and customer relationship management tools.

Responsibilities

Serve as the first point of contact for public customer-service issues related to toll collections and GeauxPass.
Respond to inbound customer calls and provide information and assistance about accounts, payments, and violations.
Maintain knowledge of customer service center processes and GeauxPass operations to assist customers and resolve problems.
Process credit card and e-check payments for account replenishments and violation payments securely and accurately.
Open and document cases for unresolved inquiries to ensure follow-up and resolution.
Handle complaints professionally, research issues, and adjust account discrepancies as requested by the leadership team.
Process and respond to customer emails and cases in a timely and courteous manner.
Review and process customer disputes, gathering and documenting relevant information.
Manage web correspondence and assist customers through online channels.
Close customer accounts and submit refund requests when appropriate and according to established procedures.
Update invoices, violation payments, customer payments, and account records, keeping demographic, vehicle, and credit card information accurate and current.
Use client entry systems and Microsoft Office applications to document interactions, update records, and perform administrative tasks.
Meet attendance, training, and scheduling requirements to support consistent service coverage.
Collaborate with team members and leadership to improve processes and enhance the customer experience.

Benefits

Comprehensive medical coverage; medical, dental, and vision benefits may be available if eligible.
Critical illness, accident, and hospital coverage may be available if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions may be available if eligible.
Voluntary life and AD&D insurance for employees and dependents may be available if eligible.
Short- and long-term disability coverage may be available if eligible.
Health Spending Account (HSA) may be available if eligible.
Transportation benefits may be available if eligible.
Employee Assistance Program may be available if eligible.
Time off or leave, including PTO, vacation, or sick leave, may be available if eligible.
Free parking.