Administrative Support Level III

Cherokee Federal•Frederick, MD

About The Position

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. Provides senior administrative support and leads/supervises subordinates while executing complex clerical and reporting tasks that improve day-to-day operations, data accuracy, and workflow efficiency.

Requirements

High school diploma required; associate or bachelor’s degree preferred (or equivalent experience)
4–8 years of administrative/program support experience with demonstrated leadership or supervisory ability
Strong quality control skills and ability to manage competing priorities across a team
Advanced proficiency in Microsoft® Office suite (Word®, Outlook®, Excel®); ability to build templates and trackers
Ability to learn and support proprietary systems and office workflows
Strong written and verbal communication skills
Must pass pre-employment qualifications of Cherokee Federal
Must be a U.S. citizen or legal permanent resident

Responsibilities

Performing all Administrative Support Level II duties with greater complexity, autonomy, and volume
Leading and supervising subordinate administrative staff; assigning work and monitoring quality
Establishing and maintaining standardized trackers, templates, and reporting formats
Managing intake, routing, and documentation controls to improve timeliness and accuracy
Compiling consolidated reports, statistics, timelines, tables/graphs, and correspondence for leadership
Training staff on procedures, tools, and documentation standards
Identifying workflow gaps and implementing improvements with documented processes
Performs other job-related duties as assigned