Administrative Support I (Full Time)

Hub Group•Columbus, OH

2d•Onsite

About The Position

The Administrative Support I provides administrative support to managers and supports daily office, delivery, and warehouse operations. Duties include clerical work, filing, phone and email communications, route monitoring, customer service, and assistance with driver training and onboarding documents. The role also helps process orders, track delivery progress, prepare freight for shipments or vendor returns, update inventory and billing information, and complete reports and delivery documentation. Candidates should be professional, dependable, detail-oriented, and able to multitask in a fast-paced environment with limited direct supervision. The location operates seven days a week. The schedule is 11:30 a.m. to 8:00 p.m. on a rotating basis and includes weekends and holidays. The listed pay is up to $18.50 per hour. The position is at 3450 Urbancrest Industrial Drive, Columbus, Ohio 43123, outside the Grove City area.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Ability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.

Nice To Haves

Post-high-school education.
Prior customer service experience.

Responsibilities

Assemble and audit route paperwork for the following day.
Answer inbound phone calls from customers and delivery teams and respond to emails promptly.
Handle customer issues and contact vendors about inbound damage or replacement orders.
File paperwork and other documents, including requested EPODs.
Assist with processing inbound delivery teams and driver training or onboarding documentation.
Monitor delivery routes and track route progress during the shift; contact drivers hourly as needed to address issues.
Call customers to obtain feedback about their delivery experience.
Assist with completing POD packets available at the warehouse.
Complete nightly closing reports.
Process daily work orders and communicate their status to the Logistics Coordinator.
Print the Pull Sheet and mark live daily in the warehouse.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Process and prepare freight for shipments and returns to vendors (RTVs).
Assist with daily warehouse functions as needed.
Update inventory daily, weekly, or monthly as required.
Remotely assist delivery and installation teams as needed.
Accurately update orders for billing as needed.
Perform other duties and responsibilities as assigned.