Administrative Support I (Full Time)
About The Position
The Administrative Support I provides administrative support to managers and supports daily transportation and warehouse operations. Responsibilities include route monitoring, clerical work, filing, phone and email communications, customer issue resolution, driver training and onboarding documentation, delivery-team processing, order and inventory updates, and preparation of paperwork and reports. The role requires a friendly and professional demeanor, strong customer service and communication skills, reliability, and the ability to multitask in a fast-paced office environment. This is a full-time position at the Columbus-area location, with a rotating schedule of 11:30 a.m. to 8:00 p.m. The operation runs seven days a week, and the schedule includes weekends and holidays. Pay is up to $18.50 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including Word and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
- Ability to work evenings and Saturdays.
- Pass a pre-employment background check.
- Maintain a professional and safe work environment.
- Customer service, organizational, time management, problem-solving, accountability, dependability, documentation, data analysis, professional phone, conflict resolution, listening, and multitasking skills.
Nice To Haves
- Post-high-school education is a plus.
- Prior customer service experience is preferred.
Responsibilities
- Assemble and audit route paperwork for the following day.
- Answer inbound phone calls from customers and delivery teams, respond to emails in a timely manner, and handle customer issues.
- Contact vendors regarding inbound damage or replacement orders.
- Address pending orders and process daily work orders, communicating their status to the Logistics Coordinator.
- File paperwork and other documents as needed.
- Assist with processing inbound delivery teams and completion of available warehouse POD packets.
- Monitor delivery routes throughout the shift, track route progress, and call drivers hourly to address issues as needed.
- Call customers to obtain feedback about their delivery experience.
- Prepare nightly closing reports.
- Print the Pull Sheet and mark live daily in the warehouse.
- Find and submit requested EPODs.
- Communicate with builders, general contractors, and supervisors to support customer satisfaction.
- Process and prepare freight for shipments and returns to vendors (RTVs).
- Assist with daily warehouse functions as needed.
- Update inventory daily, weekly, or monthly as required.
- Route-monitor and remotely assist delivery and installation teams as needed.
- Accurately update orders for billing as needed.
- Assist with driver training and onboarding documents for inexperienced drivers.
- Perform other duties and responsibilities as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
