Administrative Support Associate
About The Position
The Administrative Support Associate supports smooth office operations and productivity by performing a broad range of administrative and office-support functions for internal departments. The role includes processing mail, handling walk-in consumer payments, answering and routing calls, preparing statements, processing correspondence, maintaining supply inventory, and searching and filing probate records. The associate receives on-the-job training and management guidance and cross-trains on departmental duties to provide backup as needed. The position is based on-site at the Marshfield, Wisconsin office and is presented as a long-term opportunity with potential for growth within the company.
Requirements
- High school diploma or equivalent, such as a GED.
- Clear verbal and written communication skills, proper grammar, and telephone etiquette.
- Ability to understand simple instructions, short correspondence, and memos.
- Ability to carry out written, oral, or diagram-based instructions.
- Ability to compose simple correspondence.
- Excellent customer service skills, with strong attention to detail and accuracy.
- Ability to stay organized, work independently, and prioritize tasks.
- Ability to work in a fast-paced environment and adapt positively to change.
- Reliability, responsibility, and ability to maintain confidentiality.
- Ability to handle situations involving multiple concrete variables in standardized situations.
- Regular and predictable attendance.
- Understanding of Sensitive Personal Information (SPI) and sensitive consumer information, including PHI, and ability to maintain its confidentiality.
Nice To Haves
- Previous administrative work experience in an office setting.
- Experience using Microsoft applications, including Outlook and Excel.
- Experience using office equipment such as a fax/copy machine, printer, folding machine, and postage machine.
- Completion of post-high-school courses.
Responsibilities
- Assist walk-in consumers with payments and apply payments to accounts.
- Answer incoming phone calls and transfer them to the appropriate departments.
- Process returned mail.
- Open and route inbound mail in the mail room.
- Print and mail outgoing letters to consumers.
- Create and print daily itemized statements and run reports to track requests and ensure timely completion.
- Search for and file probate records.
- Receive consumer and attorney correspondence and scan it into the system.
- Complete office-supply inventory.
- Maintain a personal vehicle for trips to the local post office, bank for deposits, and client locations; compensation is according to company policy.
- Cross-train on all departmental duties to provide backup as needed.
- Perform assigned duties to the standards of key performance indicators.
- Follow legal and other compliance requirements and prevent breaches of Protected Health Information (PHI).
- Adhere to company Core Values and Strategic Anchors, including treating others with dignity and respect.
- Maintain accurate payment transactions, receipts, account updates, cash handling, and deposit documentation.
- Interact professionally and communicate effectively while addressing customer concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
