Administrative Support Associate

RevCycle Careers•Marshfield, WI

3d•Onsite

About The Position

The Administrative Support Associate supports smooth office operations and employee productivity by performing a broad range of administrative and office support duties across internal departments. The role includes hands-on, on-the-job training and management guidance, and is based on-site at the company’s Marshfield, Wisconsin office. Duties vary and include mailroom work, document processing, payment handling, correspondence, and local errands. The position is described as a long-term opportunity with potential for career growth within the company. The employee works in an office environment, typically seated at a desk during scheduled work hours. The role involves email and telephone communication, keyboard use, and reading information on computer terminals or in written materials. Occasional standing, short-distance walking, bending, or twisting may be needed to access desk drawers. The employee must safeguard sensitive personal and health information and follow legal, financial, and company compliance requirements.

Requirements

High school diploma or equivalent, such as a GED.
Clear verbal and written communication skills, proper grammar, and telephone etiquette.
Ability to understand simple instructions, short correspondence, and memos.
Ability to follow written, oral, or diagram-based instructions.
Experience composing simple correspondence.
Strong customer service skills with attention to detail and accuracy.
Ability to stay organized, work independently, and prioritize tasks.
Ability to work in a fast-paced environment and adapt positively to change.
Reliable and responsible, with the ability to maintain confidentiality.
Ability to handle situations involving multiple concrete variables in standardized situations.
Understanding of sensitive personal information and sensitive consumer information, including Protected Health Information, and ability to maintain its confidentiality.
Regular and predictable attendance is essential.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Previous administrative work experience in an office setting.
Experience using Microsoft applications, including Outlook and Excel.
Experience using office equipment such as a fax/copy machine, printer, folding machine, and postage machine.
Completion of post-high-school courses.

Responsibilities

Assist walk-in consumers with payments and apply payments to accounts.
Answer incoming phone calls and transfer callers to appropriate departments.
Process returned mail.
Open and route inbound mail and perform other mailroom duties.
Print and mail outgoing letters to consumers.
Create and print itemized statements daily, and run reports to track requests and ensure timely completion.
Search for and file probate records.
Receive consumer and attorney correspondence and scan it into the system.
Complete inventories of office supplies.
Maintain a personal vehicle for local trips to the post office, bank for deposits, and client locations; compensation is provided according to company policy.
Cross-train on all departmental duties to provide backup as needed.
Perform assigned duties to the standards of key performance indicators.
Follow legal and other compliance requirements and prevent breaches of Protected Health Information.
Adhere to company Core Values and Strategic Anchors, including treating others with dignity and respect.
Accurately record payments, issue receipts, and update debtor accounts.
Count, record, and securely store physical cash daily.
Ensure financial transaction documentation is accurate and complete for auditing, including documentation for each deposit by the end of the day.
Maintain professional internal interactions, communicate effectively, and address customer concerns.
Consistently follow financial regulations, company policies, and industry standards.