Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Joint Base Lewis-McChord, WA

4d • Onsite

About The Position

This position is with CYS Hillside Child Development Center at Joint Base Lewis-McChord, Washington. MWR Child and Youth Services (CYS) offers childcare fee discounts for employees: First Child: 100% discount. Second and Subsequent Child: 25% discount. The role involves receiving children, youth, parents, and visitors courteously, answering telephones, directing calls, and ensuring proper sign-in/sign-out procedures. It also includes registering/terminating children/youth in the CYS program and utilizing the Child and Youth Management System (CYMS). Administrative support duties include mail preparation, copying, correspondence, and preparing reports. The position requires articulating policies related to fees, waiting lists, enrollments, terminations, and program events, as well as coordinating vacancies and reservations for the hourly care program.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.
• Resumes must be two pages (or less).
• Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
• NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).
• NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook).
• Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

Nice To Haves

• Highly Preferred candidates will submit resumes that reflect experience utilizing automated database systems (i.e. CYMS) for childcare operations.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Receives children, youth, parents, and other visitors in a courteous and professional manner.
• Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility.
• Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database.
• Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinates vacancies and reservations for the hourly care program as required.

Benefits

• 100% childcare fee discount for first child (all CYS employees)
• 25% childcare fee discount for second and subsequent child (all CYS employees)
• Enrollment in health and life insurance (for regular full-time and part-time employees)
• Participation in 401k and retirement plans (for regular full-time and part-time employees)
• Paid personal time off and federal holidays (for regular full-time and part-time employees)
• Eligibility to participate in the NAF 401(k) plan (for NAF flexible employees)
• Potential eligibility for health insurance (for some flexible employees)
• Access to on-base facilities, including fitness centers and libraries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed