Administrative Support Assistant 3

State of Iowa•Des Moines - 50310 - Polk County, IA

5d•Onsite

About The Position

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 3 to perform clerical support duties at the Polk County River Place HHS office. This position leads and coordinates office support operations and assists the Public Service Supervisor. It is a full-time opportunity with a Monday–Friday schedule, 8:00 AM–4:30 PM. The starting salary is $20.16 per hour, $1,612.80 biweekly, or $43,742.40 annually. The role involves providing professional assistance to customers and staff in person and over the phone, supporting team members with administrative tasks, and serving as backup when needed. The employee stays informed about policies and procedures through training and meetings and works cooperatively with others to achieve team goals. Occasional travel to assist other offices is required. Applicants must complete a background check. All work performed on behalf of Iowa Health and Human Services must occur in Iowa.

Requirements

Meet at least one minimum qualification requirement: two years of full-time work experience in general office, clerical, data entry/processing, or related work; or a total of two years of education and/or such full-time experience, with 30 semester hours of accredited college or university coursework in any field equaling one year of full-time experience; or current, continuous experience in the state executive branch including six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
Show initiative by anticipating needs, taking action, and following through with minimal supervision.
Have strong organizational skills and attention to detail.
Be able to prioritize tasks and meet deadlines in a fast-paced environment.
Have excellent communication and customer service skills.
Be proficient with Microsoft Word, Excel, Outlook, and navigating Windows.
Have dependable attendance and a commitment to confidentiality.
Complete a background check to be considered.

Responsibilities

Lead and coordinate office support operations.
Assist the Public Service Supervisor.
Provide friendly, professional assistance to customers and staff in person and over the phone.
Support team members with administrative tasks and provide backup when needed.
Stay informed about policies and procedures through training and meetings.
Work cooperatively with others to achieve team goals.
Travel occasionally to assist other offices.