Administrative Support Assistant 3
About The Position
The Iowa Department of Health and Human Services, Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 for its Dubuque Child Support office. The position performs administrative office duties and casework activities as part of an office team supporting parents with paternity, medical and support establishment, modifications to existing orders, enforcement, and monitoring of support orders. The role works with parents and community partners to help advance Child Support Program goals. The position is full-time, Monday through Friday, from 8:00 AM to 4:30 PM. After successful completion of training and with management approval, the role may work in a hybrid arrangement, with work from home and the office as scheduled. A driver’s license and occasional travel are required. All work on behalf of Iowa HHS must be performed in the State of Iowa.
Requirements
- Meet at least one minimum qualification: two years of full-time general office, clerical, data entry/processing, or related work experience; two years of combined education and/or such experience, with 30 semester hours of accredited college coursework equaling one year of experience; or qualifying current, continuous state executive branch experience as an Administrative Support Assistant 2 or Administrative Support Assistant 1.
- Have a driver’s license and the ability to travel occasionally.
- Proficiently use Microsoft Excel, Word, and Outlook, and have the aptitude to learn other computerized systems, including ICAR.
- Comprehend and follow confidentiality provisions in the Code of Iowa.
Nice To Haves
- Critical thinking skills and the ability to execute complex tasks independently.
- Customer service experience, including de-escalating conflictual or adversarial situations.
- Excellent oral and written communication and report composition skills.
- Teamwork, collaboration, and consultation skills.
- Ability to manage multiple deadlines.
- Extreme accuracy in mathematical calculations and timelines.
Responsibilities
- Perform administrative office duties and casework activities for parents needing paternity, medical and support establishment, modification of existing orders, enforcement, and monitoring of support orders.
- Communicate by phone, email, and written correspondence with community partners, including human service agencies, employers, clerks of court, county sheriffs, attorneys, and other entities.
- Independently analyze complex case situations and legal scenarios to determine appropriate actions.
- Provide technical, clerical, and support work to help implement local program goals and statewide Child Support Program objectives.
- Assist with establishment, specialized enforcement, and location activities using the internet, databases, and automated systems.
- Use Microsoft Office programs, including Excel, Word, and Outlook, and learn other computerized systems, including ICAR.
- Understand and adhere to confidentiality provisions in the Code of Iowa.
Benefits
- Health insurance
- Dental insurance
- Vision coverage
- Paid time off, including vacation, sick leave, and paid holidays
- Retirement plans, including IPERS and the Retirement Investors Club, with State matching contributions described for the Employer Sponsored Retirement Plan
- Flexible spending accounts for medical and dependent care expenses
- Life insurance
- Free long-term disability insurance
- Employee Assistance Program
- Employee discount programs
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
