Administrative Supervisor

SPS PoolCare • Tampa, FL

5d

About The Position

The Administrative Supervisor oversees the administrative team and supports the daily operations of the administrative department within a pool maintenance company. The role focuses on team leadership, customer service, account and records management, administrative process improvement, and coordination with management to uphold company policies and standards.

Requirements

• Proven experience in an administrative or supervisory role, preferably in a service industry.
• Strong leadership, organizational, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in office software, including Microsoft Office Suite.
• Strong attention to detail, with a focus on accuracy and efficiency.
• Ability to work well in a team and foster a positive and productive work environment.

Nice To Haves

• Familiarity with industry-specific software.
• Knowledge of pool maintenance and related services.

Responsibilities

• Supervise and lead administrative staff, ensuring tasks are completed accurately and efficiently.
• Assign and delegate daily tasks to support proper workflow and timely completion.
• Monitor staff performance and provide training, coaching, and support as needed.
• Conduct regular staff meetings to review goals, challenges, and department updates.
• Respond to customer inquiries and ensure issues are addressed promptly and professionally.
• Oversee the creation and management of customer accounts, service schedules, and billing records.
• Maintain high standards of customer service across administrative tasks.
• Ensure accurate data entry and maintenance of administrative databases.
• Identify administrative process inefficiencies and propose improvements to enhance productivity and streamline operations.
• Collaborate with management to ensure adherence to company policies, safety procedures, and quality standards.
• Assist with preparation of payroll, invoicing, and other financial reports related to the administrative team.
• Ensure compliance with company policies, industry regulations, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed