Administrative Supervisor

Yale New Haven Health • New Haven, CT

6d

About The Position

Working in collaboration with the Director, Ambulatory Operations, the Supervisor, Ambulatory Operations strategically leads and monitors daily operations, optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, and care coordination for an assigned small or micro Hospital-based or Community-based ambulatory site. The role exemplifies Service Excellence and supports the organization’s Strategic Dimensions by modeling its Core Success Factors.

The position manages the administrative activities of a small or micro ambulatory site with one or no minor service offerings and 20 or fewer exam rooms. It contributes to strategic operational planning and works with leadership to develop and implement clinically and fiscally responsible goals. The supervisor supports staff development and clinician onboarding, coordinates regulatory compliance and site projects, and maintains standardized work policies and procedures to improve operational effectiveness, care, and efficiency.

Requirements

• High school diploma or equivalent.
• At least three years of healthcare supervisory and operations experience; YNHHS employees may substitute three years of internal experience in a clinical or office setting.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to multitask in a high-volume environment and use other practice management software.
• Ability to work with all levels of management and different types of staff.

Nice To Haves

• Bachelor’s degree preferred.
• Healthcare supervisory and operations experience in an ambulatory practice setting preferred.
• Knowledge of the healthcare industry is desirable.

Responsibilities

• Manage and direct administrative activities for an assigned small or micro Hospital-based or Community-based ambulatory site with one or no minor service offerings and 20 or fewer exam rooms.
• Create and contribute to strategic operational plans, identify opportunities for innovation, improve ambulatory care delivery models, and promote staff understanding and alignment.
• Collaborate with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals, and objectives.
• Select, align, develop, inspire, motivate, and retain a team of highly skilled professionals using existing processes.
• Coordinate onboarding and operational integration of new clinicians in accordance with onboarding guidelines.
• Collaborate with Legal, Risk Management, and Compliance departments and ensure practices, procedures, and policies meet applicable regulatory requirements.
• Participate in ambulatory site design and refurbishment, including expansion or consolidation, and coordinate project timelines and resources across relevant enterprise work streams.
• Develop, coordinate, and maintain standardized work policies and procedures to improve operational effectiveness, level of care, and efficiency.
• Perform other duties as assigned and/or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED