Administrative Supervisor

Lowe's Companies, Inc.•Centralia, WA

1d•$70,800 - $118,300

About The Position

The Administrative Supervisor oversees key support functions at a supply chain location and handles Human Resources tasks. The role directly supervises Inbound and Outbound Coordinators, a Quality Assurance/Inventory Coordinator, and other Support Associates. It manages the facility’s Holding Account and ensures store claims are processed, inventory discrepancies are resolved, and traffic and transportation issues are addressed. The position coordinates staff onboarding and training, assists associates with payroll and benefits enrollment, and sets, monitors, and reviews personnel performance standards. It also provides additional operational support as assigned by operations leadership.

Requirements

High school diploma or GED.
Five years of experience in a distribution or warehouse facility with increasing responsibilities.

Nice To Haves

Bachelor’s degree in Business, Human Resources, or a related field.
Experience at other facilities in the Lowe’s network or in an industrial setting.
Experience in a Human Resources function.
Experience preparing, analyzing, and interpreting financial reports and data.
Leadership experience with direct report responsibility.
Experience mentoring and coaching others.
Experience managing projects, resources, time, and budgets.
Basic computer skills, including working knowledge of Microsoft Office Suite.
Bilingual skills, if applicable to the facility.

Responsibilities

Communicate clear expectations and provide associates with timely, constructive feedback.
Monitor associate performance and ensure assigned tasks are completed accurately and on schedule.
Mentor associates, build relationships, and document planned encounters when needed.
Hold direct reports accountable through coaching, feedback, and annual reviews.
Monitor cross-training of Inbound Coordinators, Outbound Coordinators, and Inventory Coordinators for backfilling.
Manage the checkbook, pay vendors for lost units, and add credit when additional units are found.
Monitor or perform store-claim and inventory tasks, including contacting stores, researching missing units, processing claims in the access database, and adjusting inventory in the HOST mainframe system.
Handle escalated customer service calls from stores concerning shipment dates, emergency bills, S.O.S. orders, vendor calls, and store claims.
Resolve inventory discrepancies and miss-picks.
Order supplies when requested or needed.
Process facility expenses and manage load planning.
Verify associates’ timesheets, vacation, sick time, and attendance.
Coordinate hiring, orientation, and training of new associates.
Ensure associate training requirements are current and documented in the training system.
Support HR activities, including recruiting and hiring, performance management, engagement surveys, benefits enrollment, training, and adherence to relevant policies and procedures.
Participate in reviews of safety and product incidents.
Handle workers’ compensation claims and records.
Ensure files, postings, and signage are compliant and administrative records meet retention requirements.
Ensure financial records are accurate and facility bills are paid.
Communicate business objectives and current issues effectively to associates.
Provide meaningful development opportunities and prepare interested associates for promotion.
Discuss and resolve issues with and between associates.
Initiate job requisitions when appropriate and interview prospective candidates.
Ensure associates receive proper training.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Wellness programs.
Learning and development opportunities.