Administrative Supervisor

Catholic Health•West Islip, NY

10d

About The Position

The Administrative Supervisor provides administrative support as a member of the GSUH Cancer Institute administrative team and supports Practice Support Associate team members. The role has full administrative oversight of the Infusion Center, including oversight of the Infusion Supervisor and four front desk associates. The position manages projects and leads initiatives in collaboration with clinical and administrative leaders, including the Assistant Vice President and the Oncology Service Line at Catholic Health. The Infusion Center has 22 private and semi-private chairs, a full-service infusion pharmacy, and an onsite laboratory serving Oncology and Hematology patients.

Requirements

High school diploma or equivalent.
At least two years of experience.

Nice To Haves

Bachelor's degree preferred.
Experience in a medical environment preferred.
Oncology or infusion experience preferred.
Supervisory experience preferred.

Responsibilities

Partner with leadership at other CHS Infusion sites, including St. Francis, Mercy, and St. Joe's, to streamline and enhance Infusion strategy across the system.
Greet patients and families professionally and courteously and assist with tasks such as scheduling and confirming appointments in the CHS EPIC Practice Management System.
Provide appropriate customer service to patients and caregivers.
Answer and transfer telephone calls appropriately.
Review daily schedules for office and infusion visits and testing, and pull charts for upcoming appointments when indicated.
Schedule patients appropriately.
Verify insurance using the real-time eligibility function in Epic EMR or through websites or telephone calls.
Contact insurance companies to request policy and coverage limits, deductible amounts, and information about pre-existing clauses for procedures or when coverage is in question.
Participate in Oncology-focused meetings as a representative of the Infusion Center, including Cancer Committee, General Oncology Tumor Board, and quarterly Oncology Service Line meetings.
Partner with the Nurse Manager on Infusion Center strategy projects to meet Oncology Service Line, Practice Management, and senior leadership goals.
Provide full administrative oversight of the Infusion Center, including oversight of the Infusion Supervisor and four front desk associates.
Support Practice Support Associate team members and manage projects and initiatives with clinical and administrative leadership.