Administrative Supervisor

Smart Pool Services LLC • Tampa, FL

9d

About The Position

The Administrative Supervisor oversees the administrative team and supports the daily operations of the administrative department within a pool maintenance company. The role includes coordinating staff workflows, supporting customer service and account administration, maintaining accurate records, improving processes, and assisting with payroll, invoicing, and financial reporting. The supervisor also works with management to support compliance with company policies, safety procedures, quality standards, and relevant industry requirements.

Requirements

• Proven experience in an administrative or supervisory role, preferably in a service industry.
• Strong leadership, organizational, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in office software, including Microsoft Office Suite.
• Strong attention to detail and focus on accuracy and efficiency.
• Ability to work well in a team and foster a positive, productive work environment.

Nice To Haves

• Familiarity with industry-specific software.
• Knowledge of pool maintenance and related services.

Responsibilities

• Supervise and lead administrative staff to ensure tasks are completed accurately and efficiently.
• Assign and delegate daily tasks, maintaining effective workflows and timely completion.
• Monitor staff performance and provide training, coaching, and support.
• Conduct regular staff meetings to review goals, challenges, and department updates.
• Respond to customer inquiries and ensure issues are handled promptly and professionally.
• Oversee the creation and management of customer accounts, service schedules, and billing records.
• Maintain high standards of customer service across administrative tasks.
• Ensure accurate data entry and maintenance of administrative databases.
• Identify administrative inefficiencies and propose improvements to productivity and operations.
• Collaborate with management to support adherence to company policies, safety procedures, and quality standards.
• Assist with payroll preparation, invoicing, and other administrative-team financial reports.
• Ensure compliance with company policies, industry regulations, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed