Administrative Specialist

Aston Carter • Overland Park, KS

7d • $18 - $18 • Onsite

About The Position

The Coverage Administration Specialist processes premiums, billing changes, and coverage updates accurately while providing high-quality service to insureds and employers. The role uses knowledge of insurance products, certificates of insurance, internal computer systems, and departmental procedures to support existing business and ensure timely premium collection, processing, and accounting. It also performs non-medical administrative functions for the underwriting and coverage administration department.

The position starts in-office and is described as transitioning to a hybrid schedule, typically three days in the office and two days remote, Monday through Friday. However, the posting also states that it is a fully onsite position. Work is conducted in a professional office setting using computer-based systems, Microsoft Office, and internal insurance administration platforms. The role follows standard business hours and collaborates closely with the coverage administration team and other internal departments. It is initially a three-month contract with potential to become a permanent opportunity and reports into the coverage administration leadership structure.

Requirements

• At least 1 year of office, administrative, or data entry experience.
• Proficiency in data entry with strong attention to accuracy and detail.
• Experience providing administrative support in a clerical or office environment.
• Ability to process invoices and billing-related documentation accurately.
• Competence using Microsoft Office applications for daily administrative tasks.
• Ability to follow established procedures and guidelines for posting premiums, processing changes, and maintaining records.
• Strong organizational skills to manage multiple tasks, activities, and deadlines.
• Effective written and verbal communication skills for interacting with internal staff, agents, and external stakeholders.
• High school diploma or equivalent.

Nice To Haves

• Experience in an insurance or coverage administration environment.
• Experience in order entry, typing, and general administration.
• Familiarity with processing terminations, reactivations, and billing changes.
• Ability to interpret and apply program-specific guidelines and procedures for group and individual coverage.
• Comfort working with contact management systems to track and complete activities.
• Ability to work effectively in a team atmosphere and leverage the expertise of peers.

Responsibilities

• Perform duties in alignment with department quality and production standards.
• Post premium payments according to department guidelines and balance posting totals against check totals received for deposit.
• Investigate premiums requiring review before posting, including non-bankable checks on lapsed cases and checks received without statements, and determine appropriate handling.
• Review payment information requiring follow-up and take appropriate action, such as generating letters, updating system information, or referring items to appropriate staff.
• Correct, modify, and reprocess billing statements and invoices for client-requested changes, including terminations, reactivations, and other billing adjustments.
• Review applications to add employees and dependents to existing group coverage or create and maintain individual coverage, and determine actions based on program-specific guidelines and procedures.
• Update internal systems with coverage and billing information, and make calls or prepare correspondence to support account changes.
• Process returned mail, address changes, name changes, waiting period changes, COBRA updates, and other routine correspondence in a timely manner.
• Audit group cases, including group anniversary reviews, by comparing census information with State Quarterly Unemployment Tax Reports to assess participation requirements and take appropriate action when requirements are not met.
• Process Contact Management open activities within 48 hours for timely follow-up and resolution.
• Assist with agent reports, including the 30-Day Transmitted Appointment list, 30-Day Pending list, and Expired License report.
• Support the underwriting and coverage administration department with non-medical administrative tasks as needed.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED