Administrative Specialist

Kentucky Personnel Cabinet•Frankfort, KY

8d•Onsite

About The Position

The Kentucky Transportation Cabinet’s Division of Driver’s Licensing seeks an Administrative Specialist to provide high-level professional administrative support to staff and leadership related to agency business operations. The role is based in Franklin County, Kentucky, and includes reviewing legal documents and applications, assisting customers with driver’s licensing and identification services, delivering customer service, processing fees, and completing reconciliation reports. The position primarily involves desk work in an office setting, with possible minimal lifting and travel involving overnight stays.

Requirements

Graduate of a college or university with a bachelor’s degree.
One year of professional, administrative, or business experience.
Additional education may substitute for required experience on a year-for-year basis.
Additional administrative, business, research, and/or clerical experience may substitute for required education on a year-for-year basis.
Applicants must be currently authorized to work in the United States for any employer.

Nice To Haves

Experience with phone and face-to-face customer service.
Experience collecting money and providing a service.
Experience with data management in processing systems.
Experience providing training to subordinates.

Responsibilities

Review and analyze complex applications and screen original legal documents to vet identity and determine eligibility for an identification card, permit, or driver’s license.
Assist customers with reviewing and processing acceptable documents in the Kentucky driver’s license information system and determine driver status for issuance.
Provide customer service by phone, email, and face to face.
Process fees and complete daily reconciliation reports.