Administrative Specialist - Motor Carrier Services

State of Nebraska•Lincoln, NE

6d•Onsite

About The Position

The Nebraska Department of Motor Vehicles Motor Carrier Services Division is seeking an adaptable, detail-oriented Administrative Specialist to support specialized customer service, communication, training, and program operations. The role collaborates with division leadership and staff to develop, implement, and maintain business processes that improve customer service, data accuracy, and operational effectiveness. The Administrative Specialist serves as a subject matter expert for the Motor Carrier System, advising staff and leadership on system use, process optimization, and operational or policy matters. The position also provides administrative support and performs other duties within the scope of the classification.

Requirements

Coursework, training, or experience in public contact, customer service, and/or performing and applying office or clerical support procedures.
Experience using a personal computer, associated software, and office equipment.
Regular and reliable attendance.
Understanding of administrative and technical workflows.
Ability to produce and design newsletters and division-specific data-entry forms.
Strong organizational and problem-solving abilities.
Ability to identify and implement process improvements.
Effective communication and collaboration skills across teams and with the public.
Proficiency in data analysis and reporting.
Ability to exercise sound judgment and maintain attention to detail in a dynamic environment.

Nice To Haves

Two years of post-secondary education or equivalent experience in a managerial, supervisory, accounting, actuarial, information systems, or related field.

Responsibilities

Serve as the subject matter expert for the Motor Carrier System and guide staff and leadership on process optimization and system utilization.
Plan, implement, and refine business processes to support accurate collection and distribution of fees and taxes.
Design and maintain work processes and documentation for internal staff and external customers.
Develop and update customer-facing resources, including FAQs and online tools, to improve use of web-based services.
Analyze the system and conduct research to identify issues, implement solutions, and recommend improvements.
Advise administrators on operational and policy matters related to the Motor Carrier System.
Investigate and resolve internal and external system problems, coordinating with tolling authorities to address data misidentification.
Develop and monitor quality and performance metrics to evaluate program effectiveness.
Provide administrative support, including ordering supplies and coordinating with the print shop and tolling partners.
Perform other duties as assigned within the scope of the classification.