Administrative Specialist II / Admissions (Greenville)
About The Position
The Administrative Specialist II provides administrative support for client admissions and scheduling at the SC Department of Behavioral Health and Developmental Disabilities, Office of Mental Health, Greater Greenville Mental Health Center in Greenville, South Carolina. The role supports Adult, Child, Adolescent and Family Services, as well as admissions for out-stationed patients. The position processes scheduled and walk-in patient information, researches client account numbers, schedules appointments for new patients, and handles admissions paperwork and case closures. It also processes clinician requests concerning patient status and clinician assignments, follows state-law procedures for continuity of care after OMH discharges, enters insurance information for billing, provides coverage in front-office areas and on the switchboard, and performs cashier and fee-collection duties. Employees must exercise judgment and discretion when applying office practices and procedures, communicate effectively orally and in writing, and interact effectively with the public to provide and obtain information.
Requirements
- High school diploma and two years of clerical experience; or an associate degree in secretarial science or a related field; or three years of clerical experience.
- Exercise judgment and discretion in interpreting and applying office practices and procedures.
- Communicate effectively, both orally and in writing.
- Deal effectively with the public in disseminating and obtaining information.
Nice To Haves
- Bilingual ability in English and Spanish or another language.
Responsibilities
- Support admissions and scheduling for Adult, Child, Adolescent and Family Services, and out-stationed patients.
- Research client account numbers through the Medical Records/Tracking System.
- Process information for scheduled and walk-in patients and maintain their information sheets and paperwork.
- Schedule appointments for new patients.
- Complete same-day closures for open-close cases.
- Process daily clinician requests regarding opening or closing patients and assigning them to different clinicians.
- Carry out OMH state-law procedures for continuity of care following OMH discharges.
- Enter Medicaid, Medicare, and private insurance information for billing purposes.
- Provide coverage for front-office areas, the switchboard, and admissions as needed.
- Perform cashier duties and collect fees.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance
- 15 days of annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program
- State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
