Administrative Specialist I
About The Position
The NC Department of Military & Veterans Affairs (DMVA) is seeking applicants for an Administrative Specialist I position for our Veterans Service Center office located in Winston Salem, North Carolina (Forsyth County). The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof and establishment of claims, privileges, rights and benefits as they may be entitled to under Federal, State or Local. The Veterans Affairs Division also cooperates with the various governmental units and veteran's organizations in seeking to service veterans. Primary purpose of the position This position provides office support for the Veterans Service Center. The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referral for assistance. The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims. The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel and PowerPoint) software, in a Local Area Network (LAN) configuration.
Requirements
- Documented experience using a multi-line telephone system.
- Documented experience handling sensitive and/or confidential information appropriately.
- Documented experience using Microsoft Office products. (Example: Word, Excel and Outlook)
- Documented experience of office methods, procedures, establishing and maintaining a filing system, and ability to use a variety of office machines.
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Responsibilities
- Provides office support for the Veterans Service Center.
- Answers a multi-line telephone system.
- Greets visitors and clients.
- Provides benefits information of a routine nature or makes appropriate referral for assistance.
Benefits
- variety of leave options
- professional development opportunities
- insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
