Administrative Specialist I

State of Maryland • Prince George's, MD

2d • Onsite

About The Position

Administrative Specialist I provides administrative support to all Child Support Specialist in the Programs Division in accordance with Federal, State, and local child support policies, procedures, and guidelines. This is a contractual position and serves at the pleasure of the Appointing Authority. GRADE 10.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Nice To Haves

• Six months experience of customer service experience
• Six months experience with Microsoft office and Google suites.
• Six months experience with data entry.

Responsibilities

• Reviewing and processing returned undeliverable mail in the Child Support Management System and all Sheriff's returned disposition sheets and maintains statistical information regarding notices.
• Updates appropriate data screens in the Child Support Management System including entering detailed case action log notes.
• Responds to inquiries regarding interstate mail and employer mail by sending appropriate requested documentation and/or forwarding the request to the appropriate parties.
• Preparing administrative enforcement hearing notices and mail prior to the hearing date and processes petitions for contempt hearings.
• Updates verified addresses received from Postmaster letters and employer verifications.
• Performs appropriate locate activities by utilizing Federal Case Registry System, Motor Vehicle Administration, Internet search, Maryland Case Search, and TransUnion.
• Completes assigned reports.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (contractual employees working 30+ hours/week may be eligible).
• Dental coverage (employee responsible for full premium).
• Accidental death and dismemberment insurance (employee responsible for full premium).
• Life insurance (employee responsible for full premium).
• Leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year (for contractual employees who have worked 120 days in a 12-month period).

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED