Administrative Specialist I - Processing Assistant IV (PAIV)

State of North Carolina•Statesville, NC

14d•$39,244 - $68,679•Hybrid

About The Position

This Administrative Specialist I/Processing Assistant IV position is part of the Salisbury Unit and is located in the Statesville Satellite Office. The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Statesville satellite office providing vocational rehabilitation services to persons with disabilities.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Knowledge of and/or experience working with persons with disabilities
Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments
Experience performing routine administrative and office support functions
Knowledge of and/or experience with case management systems
Knowledge of or experience working within a team setting

Responsibilities

Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
Using a multi-line phone system to answer and route calls to appropriate staff members
Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence
Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
Utilizing office equipment and other relevant technology (software and systems) to meet office needs