Processing Assistant IV 118004016

Cumberland County • 1235 Ramsey Street Fayetteville, NC

5d • Onsite

About The Position

The primary purpose of this position is to serve as the switchboard operator; operate the appointment and information phone lines for the WIC division and schedule patients to attend appointments at the Department of Public Health.

Requirements

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Significant knowledge of office or work unit procedures, methods, and practices.
• Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose documentation in Participant profiles via Crossroads and/or proofread correspondence, reports, and other materials for the division
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
• Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules, or regulations.
• Ability to apply a variety of work-related best practices for scheduling appointments for WIC clients
• Ability to record, compile, summarize and perform basic analysis of data.
• Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.
• Significant customer service skills and ability to exercise elevated level of positive interpersonal engagement with clients, coworkers, and leadership.
• Must have or obtain and maintain a valid North Carolina driver's license with an acceptable driving record.
• Background check and negative drug test are required.

Nice To Haves

• Bilingual (English/Spanish) abilities
• Medical office experience

Responsibilities

• Screen clients for eligibility to receive requested services according to agency and WIC program policies and procedures.
• Collect and accurately enter demographic information in the Electronic Health Record (EHR) system to establish new client profiles.
• Serve as the primary point of contact for WIC clients and community members via the Appointment Line and Information Line by responding to inquiries and ensuring needs are addressed appropriately.
• Communicate client concerns, urgent needs, or barriers to service to appropriate WIC staff regarding clients calling into the information line and escalating concerns as necessary to WIC Leadership.
• Handle patient WIC records in compliance with HIPAA, privacy standards, and confidentiality guidelines in Crossroads in accordance with WIC policy and program requirements.
• Maintain routine monitoring of the voicemail inboxes for the WIC Appointment Line and WIC Information Line.
• Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED