Administrative Services Specialist - Risk Management

City of Hoover•Hoover, AL

2d•Onsite

About The Position

This role involves managing new claims, coordinating medical treatments, maintaining communication with injured employees, processing invoices, and providing general administrative support for the Risk Management department. The specialist will handle incoming claims, update records, liaise with third-party administrators and medical clinics, and manage financial transactions related to claims.

Requirements

High School Diploma or GED equivalent AND five (5) years or more of full-time insurance or risk management experience OR Associate's Degree in Business, Risk Management, or related field AND three (3) years or more of full-time insurance or risk management experience OR Bachelor's Degree or higher in Business, Risk Management, or related field AND one (1) year or more of full-time insurance or risk management experience
Excellent internal and external customer service skills
Excellent oral and written communication skills and organization skills
Experience using Microsoft Office Software to include Word, Excel and Outlook
Ability to work after hours
Possession of a valid driver's license and the ability to obtain/maintain a City of Hoover Driver's Permit
Alabama public notary or the ability to obtain designation within one (1) year

Responsibilities

Receives notice of new claims from city departments by telephone or email.
Establishes new claims in Risk Management software and filing system.
Notifies appropriate Third-Party Administrator of new claims.
Notifies medical clinic of new workers’ compensation claims.
Coordinates medical treatment for workers’ compensation claims.
Maintains constant communication with injured employees and supervisors on workers’ compensation claims.
Receives medical invoices and forwards to Third-Party Administrator for processing.
Enters requisitions and purchase orders for claims expenses to include legal expenses.
Makes weekly bank deposits for Risk Management; Manages weekly check register process and balances monthly expenditures with financial software.
Assists with property & casualty claims.
Assists with Accident Review Board, and Health & Safety Committee records and paperwork.
Provides administrative assistance for Risk Management.
Answers department telephone calls, email inquiries, receives and greets visitors to the department, and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel.
Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
Responds to citizens' questions and comments in a courteous and timely manner.
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Performs other directly related duties.