Administrative Services Officer III

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

The Administrative Services Officer III works in the Arizona Department of Insurance and Financial Institutions’ Administrative Enforcement Section (AES), which investigates and enforces laws governing regulated and unauthorized individuals and entities to protect Arizona consumers. The position manages and supervises a team of investigators while also conducting complex investigations, supporting enforcement proceedings, and improving the section’s investigative practices.

The officer may participate in administrative proceedings before the Office of Administrative Hearings, working with the Department’s attorney, reviewing relevant documents, and appearing as a witness in administrative or judicial proceedings. The role also prepares section performance reports, shares observed business patterns and trends with internal stakeholders, leads AES huddle meetings, and completes special projects assigned by Department leadership.

Requirements

• Knowledge of Arizona Revised Statutes Titles 20, 6, 32, and 44, and Arizona Administrative Code Title 20, Chapter 6, to assess Department jurisdiction over complaints.
• Knowledge of administrative, civil, and criminal statutes commonly associated with unlawful insurance-related transactions and how to determine the appropriate division or agency for a complaint.
• Knowledge of general investigation techniques, including subpoenas and under-oath examinations or interviews.
• Knowledge of supervisory principles and practices and State personnel policy.
• Knowledge of insurance terminology, insurance-related products, and entities regulated by the Department.
• Knowledge of professional correspondence formats and grammar for written and verbal communications.
• Knowledge of publicly accessible investigative and research websites and tools, internal investigation processes, and computerized word-processing, spreadsheet, and database applications.
• Ability to plan, organize, coordinate, and prioritize a varied workload; develop investigative plans; and conduct relevant research.
• Ability to apply reason and sound judgment to complex reviews, decisions, and recommendations; critically analyze factual scenarios and apply laws and regulations.
• Ability to manage multiple responsibilities and tasks, adapt to changing conversational dynamics, and handle challenging communications.
• Ability to maintain professional working relationships with law enforcement agencies, government officials, the judicial system, and the public.
• Ability to research and analyze agency and public records and data and apply findings to investigations and administrative-hearing prosecution.
• Ability to communicate professionally and effectively and prepare written documents using proper English, spelling, grammar, and vocabulary.
• Ability to interpret and apply Arizona statutes and rules governing insurance and read and interpret legal contracts.
• Ability to train and supervise investigators, communicate program goals and Department policies and procedures, and motivate staff.
• Ability to work independently and as part of a team, conduct interviews, testify in court, and operate standard business machines.
• Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
• Employees who drive on State business must maintain an acceptable driving record and complete any required driver training.

Nice To Haves

• Knowledge and experience with insurance- or financial-institution-related laws, rules, and regulations is preferred but not required.

Responsibilities

• Conduct complex investigations into possible violations of applicable laws and regulations, including analyzing evidence, issuing subpoenas, researching databases, and drafting disposition reports.
• Prepare for and participate in administrative or judicial proceedings, including reviewing documents with the Department’s attorney and testifying on the Department’s behalf.
• Directly supervise and manage investigators, monitor performance metrics, assess work against Department standards, and document performance periodically.
• Train, coach, and mentor investigators on casework, investigative techniques, courtroom procedures, and job responsibilities.
• Develop training modules and recommend and implement improvements, procedures, efficiencies, and cross-training opportunities within the Enforcement unit.
• Provide leadership, delegate work, motivate staff, and ensure investigations and complaints are handled consistently and impartially.
• Assist investigators with complaints and workload by applying investigative and research knowledge of insurance, financial institutions, and related laws, products, and standards.
• Create section performance reports and communicate observed business patterns, trends, and behaviors to internal stakeholders.
• Generate huddle reports and lead AES huddle meetings.
• Complete special projects assigned by the Director, Deputy Director, or Assistant Director.
• Handle escalated consumer issues and complaints and make sound decisions regarding investigations and staff matters.
• Perform other duties related to the position as assigned.

Benefits

• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation and 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System (ASRS); enrollment eligibility becomes effective after 27 weeks of employment.
• Sick leave.
• Paid Parental Leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed