ADMINISTRATIVE SERVICES OFFICER III

Arizona Department of Administration • Phoenix, AZ

4d • $60,000 - $70,000 • Onsite

About The Position

The Administrative Services Officer III works in the Arizona Department of Insurance and Financial Institutions’ Administrative Enforcement Section (AES), which investigates and enforces laws governing insurance and financial institutions and protects Arizona consumers. The position conducts complex investigations into potential violations by individuals, organizations, or institutions and directly supervises a team of investigators. It also provides investigative leadership, training, performance oversight, reporting, and process-improvement support.

The role may participate in administrative or judicial proceedings, including preparing with Department attorneys, reviewing case documents, and testifying on the Department’s behalf. It handles complex cases that require sound analysis and recommendations, manages escalated consumer issues, and completes special projects assigned by department leadership. The position is based at 100 North 15th Avenue, Phoenix, Arizona 85007.

Requirements

• Knowledge of Arizona Revised Statutes Titles 20, 6, 32, and 44, and Arizona Administrative Code Title 20, Chapter 6, to assess Department jurisdiction over complaints.
• Knowledge of administrative, civil, and criminal statutes commonly associated with unlawful insurance-related transactions.
• Knowledge and prior use of Gmail, Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, and Microsoft Access.
• Knowledge of general investigative techniques, including subpoenas and under-oath examinations or interviews.
• Knowledge of supervisory principles and practices and State personnel policy.
• Knowledge of insurance terminology, insurance-related products, entities regulated by the Department, and generally accepted industry practices.
• Knowledge of publicly accessible investigation and research websites and tools, internal investigation processes, and computerized word-processing, spreadsheet, and database tools.
• Ability to plan, organize, coordinate, prioritize varied workloads, develop investigative plans, and conduct relevant research.
• Ability to apply reason and sound judgment to complex reviews, decisions, and recommendations; critically analyze factual scenarios and apply laws and regulations.
• Ability to manage multiple responsibilities and adapt to changing conversational dynamics and challenging communication scenarios.
• Ability to maintain professional working relationships with law enforcement agencies, government officials, the judicial system, and the public.
• Ability to research and analyze agency and public records, apply findings to investigations, and support effective prosecution of respondents at administrative hearings.
• Ability to communicate professionally and effectively and prepare written documents using proper English, spelling, grammar, and vocabulary.
• Ability to interpret and apply Arizona insurance statutes and rules to complaints received by the Department.
• Ability to train subordinate staff, work independently and as part of a team, motivate others, and communicate program goals and Department policies and procedures.
• Ability to supervise investigators conducting compliance investigations, conduct interviews, and testify in a court setting.
• Ability to operate standard business machines and read and interpret legal contracts.
• Possess and maintain a current, valid state-issued driver’s license appropriate to the assignment.
• Employees driving on state business must maintain an acceptable driving record and complete any required driver training.

Nice To Haves

• Knowledge and experience in insurance- or financial-institution-related laws, rules, and regulations is preferred but not required.

Responsibilities

• Conduct complex investigations into possible violations of applicable laws and regulations, including analyzing evidence, issuing subpoenas, researching databases, and preparing disposition reports.
• Directly supervise and manage investigators, monitor performance metrics, assess work against Department standards, and document performance periodically.
• Provide investigators with training, coaching, mentoring, and guidance on casework, investigative techniques, and courtroom procedures.
• Develop training modules for new investigators and identify and implement improvements, procedures, efficiencies, and cross-training opportunities.
• Lead and oversee AES investigations, delegate work, make decisions on investigative and staff matters, and ensure consistent and impartial supervision.
• Handle escalated consumer issues and complaints, and assist investigators with complaint handling and workload using investigative knowledge of relevant laws, products, and industry standards.
• Prepare for and participate in administrative or judicial proceedings, including reviewing relevant documents with Department attorneys and testifying for the Department.
• Complete special projects assigned by the Director, Deputy Director, or Assistant Director.
• Create section-performance reports, share observed business patterns and trends with internal stakeholders, prepare huddle reports, and lead AES huddle meetings.
• Other duties as assigned related to the position.

Benefits

• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation and 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System; enrollment eligibility becomes effective after 27 weeks of employment.
• Sick leave.
• Paid Parental Leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed