Administrative Service Support

Capitol Hyundai • San Jose, CA

8d • Onsite

About The Position

Capitol Hyundai, part of the Del Grande Dealer Group (DGDG), is seeking a talented Administrative Service Support professional to join their team. DGDG is the largest family-owned automotive group in the Bay Area and is known for its unique culture, cutting-edge technology, and commitment to guest satisfaction. This role is crucial in ensuring the smooth operation of the service department by managing administrative tasks, customer interactions, and financial transactions related to service and parts. The company offers top-notch training and opportunities for career development.

Requirements

• Must be detail-oriented and organized.
• Strong interpersonal skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Availability to work on Saturday.
• Valid driver’s license and clean driving record.

Responsibilities

• Inspect service repair orders and/or parts invoices for proper completion and accuracy.
• Calculate the materials charge applicable for each order.
• Collect the total retail charges from the customer in cash, check, or authorized charge account.
• Provide the customer with the proper change and/or receipt.
• Deliver all repair orders and parts invoices to the accounting department.
• Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle.
• File repair orders as directed by the Service Department manager.
• Answer the phone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available.
• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
• Schedule guest service appointments.
• Manage rental car fleet.
• Perform any other administrative tasks as directed by management.

Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed