Administrative Professional/Administrative Support Trainee

Insurance Partners Agency LLC • Akron, OH

4d • Onsite

About The Position

This position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It’s an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you’ll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency.

Requirements

• High school diploma or GED
• Comfort with Microsoft Office, online tools and ability to learn new systems
• Strong communication and customer service skills
• Professional, reliable, and friendly demeanor
• Ability to multitask, prioritize, and stay organized
• Willingness to learn the basics of insurance and agency operations

Nice To Haves

• You deliver warm, professional service, whether in person, over the phone, or via email
• You keep information accurate and organized
• You manage multiple small tasks efficiently and with strong attention to detail
• You maintain confidentiality when handling sensitive documents
• You adapt well to changes and stay on top of daily office needs

Responsibilities

• Greet guests and provide a polished, friendly first point of contact
• Handle incoming calls and route them appropriately across multiple office locations
• Respond to general inquiries with professionalism and excellent customer service
• Manage incoming and outgoing mail, packages, and electronic documents
• Enter basic client activity and data into agency systems as directed
• Scan, organize, and distribute documents including mail and faxes
• Prepare mailing labels and assist with small clerical tasks throughout the day
• Maintain office supplies, including ordering, stocking, and monitoring postage
• Keep the office environment tidy, organized, and welcoming
• Assist with miscellaneous office tasks and serve as the go-to person for routine needs
• Help deposit payments and secure funds according to office procedures
• Support team projects and administrative needs, as assigned

Benefits

• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED