Administrative Operations Representative - Business Support Services

Great American Insurance Company•Cincinnati, OH

15h•Onsite

About The Position

Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Business Support Services handles mail services, central printing and distribution of forms and documents, assembly of policies, document imaging and customer service. The group also manages the retention and/or destruction of confidential Company documents. The Business Support Services department is hiring for an Administrative Operations Representative to join their team! This position requires an in-office schedule 5 days a week.

Requirements

High School Diploma or equivalent.
Possesses organizational abilities to manage multiple tasks efficiently.
High attention to detail related to communications, scheduling, and recordkeeping.
Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
Develops working knowledge of department operations, policies, and procedures.
Excellent interpersonal and communication skills.
Demonstrates interpersonal and communication skills.
Proven ability to handle confidential information with discretion.

Responsibilities

Handles scanning, print production, and assembly tasks like binding, folding, cutting, and packaging.
Runs and supports digital print/production equipment including copiers, printers, and finishing devices.
Formats print-ready files, ensuring proper alignment and page setup before production.
Performs checks on printed materials for accuracy, completeness, and adherence to specifications.
Monitors queues and prioritizes jobs based on urgency, deadlines, and customer needs.
Resolves basic equipment issues, escalates complex ones, and keeps work areas stocked and operational.
Assists internal customers with print submissions, greets visitors, and screens/routes incoming calls.
Inputs data into systems and conducts basic accuracy checks.
May assist with new hire setup, hardware requests, and user access requests.
Juggles multiple tasks, meets deadlines, adapts to changing priorities, and clearly communicates job status to internal customers.