Administrative Officer I

State of Maryland•Baltimore City, MD

1d•Onsite

About The Position

The Maryland Department of Assessments and Taxation (SDAT) is a customer-focused agency responsible for accurate property assessment, maintaining business records, and conveying tax-related information. The department's work is divided into three main areas: Business Services, Real Property Valuation, and Property Tax Credits. This position, located at the State Department of Assessments and Taxation Ombudsman Office in Baltimore, Maryland, focuses on delivering outstanding customer service to internal and external stakeholders through various communication channels. The role involves addressing and resolving issues, producing written content for different media, and collecting, organizing, analyzing, and reporting data related to homeowner assistance and tax sale information from local jurisdictions.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

Experience in positions related to accounting or real property (including but not limited to tax sale, property assessment, or property tax administration).
Experience interacting directly with the public (e.g., in-person, by phone, by email, by virtual meeting, etc.)
Experience gathering information from internal staff members and/or external stakeholders.
Experience with Microsoft Office (e.g. Word, Excel, PowerPoint) and Google platforms.

Responsibilities

Supports homeowners with tax sale-related inquiries by providing information, resources, and excellent customer service through phone, email, and voicemail within the Customer Relations Management (CRM) system.
Collects, documents, and analyzes data on homeowners assisted and county tax sale information using Excel, Google Sheets, Google Forms, and other databases.
Gains knowledge of state tax sale laws, county policies, and available homeowner relief resources, including SDAT’s Homeowners' Property Tax Credit, Homestead Tax Credit, Homeowner Protection Program, and general HPP knowledge.
Handles general office administration tasks, maintaining and updating departmental records and files.
Engages in outreach efforts with homeowners, service partners, and community organizations, and creates and updates outreach materials for the TSO website, social media, print, electronic, and recorded communications.
Serves as a proactive and innovative member of SDAT, assisting other teams as needed and completing other assigned duties.
Participates in management-provided training for skill development, ensures timely email responses, and follows SDAT's Customer Service Policy.

Benefits

10 to 25 days of annual (vacation) leave per year (depending on seniority)
15 days of sick leave
6 personal days
11 paid state holidays
Paid family and medical leave to care for a child within six months of birth or adoption.
Affordable medical, prescription, dental, and vision plans for you and your dependents.
State's defined benefit pension plan (vested after 10 years)
Optional supplemental retirement savings plans.
Pre-tax Flexible Spending Accounts (FSA) for healthcare and dependent daycare costs.
Flexible work schedules
Teleworking opportunities.
Eligibility for Federal Public Service Loan Forgiveness (PSLF) program
Eligibility for Maryland Student Loan Debt Relief Tax Credit.